Frequently Asked Questions

Licensed, Insured & S.I.O.T.O. Certified!

Delivery & Set-Up:

Texas Jump-n-Splash will deliver, set up and take down the equipment
We deliver in the Greater Houston area
Our staff are professional, courteous, wear company uniform & ID badge.

Q. How much room do I need to set up?
A. You will need a minimum of a 5 ft. perimeter surrounding the bounce area and it MUST be level and clear of rocks, sticks, roots and any other obstructions. As this could potentially puncture the inflatable bounce house!
So, for example: a 15' x 15' bounce house would need at least 20' x 20' area.

Q. How does the bounce house stay inflated?
A. The bounce house stays inflated with a fully enclosed blower motor unit that MUST STAY ON the entire time the bounce house is being used. The blower unit must be located within 50 feet of an electrical outlet, unless a generator is being used.

Reservation/Cancellation Questions:


Q. How Do I  Make a Reservation?
A. Simple! Call 832-228-4164 or visit our website @ www.texasjumpnsplash.com for availability and we will help you choose which inflatable would be the most fun for your event or party!

Q. Is there a deposit required?
A. Yes, a $50 deposit is required on all units. All we need to know is the date, time and location of your event, as well as the inflatable(s) you prefer. We collect payment the day of the event/party before we set up.

Q. Do you only rent out your inflatables during the weekend?  What about holidays?
A. We understand that most of our business will occur during the weekend, but we are open to deliver during the week and on holidays as well. Just contact us to find out!

Q. What are your set-up/pick-up times?
A. Unlike other companies our rental equipments are for ALL DAY and not for 1 - 4 Hours, so YOU can enjoy more! Our drop-off window is between 8am - 11am and our pick-up window begins at 6pm the same day. Please ask us about our overnight rentals.

Q. What forms of payment do you accept?
A. For your convenience; we accept cash, credit cards (Visa, MasterCard, Discover & American Express), money orders and Pay Pal. Unfortunately, we cannot accept personal checks at this time.

Q. Do you charge sales tax?
A. Yes. We are required to charge sales tax on all orders, unless you are tax-exempt. (documentation is required for all tax-exempt organizations)

Q. Do I need to be home when you deliver?
A. If alternate arrangements are made, you will not need to be there. Any adult is permitted to make payment and/or assume responsibility of the rental by signing our rental contract. In addition, we review all safety measures with the adult present. It is important to expect us on time; as we may have deliveries to make on the other side of town after you and we will be unable to return if no adults are present when we arrive to deliver.

Q. What is your weather policy and what happens in case of rain, cold temperatures, or high winds?
A. You may cancel or reschedule a reservation for any reason. Please note: we cannot issue credits or refunds AFTER our representative delivers the moonwalk to your event. We will issue you a credit for the total amount that you have paid towards your reservation, including the $50.00 deposit, valid for a rescheduled event up to one year from the original reservation date. Sometimes situations are beyond our control and we can assist based on your situation.

WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 15MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.
 
Equipment Cleanliness & Safety:


Q. How safe are your inflatables?
A. Our moonwalks are constructed with quality and safety in mind. All of our units have a safety entrance/exit ramp for your protection, as well as emergency exit flaps in the roof. Each unit is constructed of only the very best commercial grade 18 to 21 oz. vinyl, with double and in some cases, quadruple stitching. All of the materials used to build moonwalks are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and added security. Our delivery representative will provide you with the recommended guidelines for safe use and maximum number of children allowed to use the inflatable at any one time. Our staff are S.I.O.T.O. Certified; where SAFETY is always first!
 
Q: Are the inflatables clean?
A: Yes, very! We use MATT-KLEEN disinfectants to clean and sanitize each of our inflatables after every rental. As we clean them, we also do a thorough safety check, so that each customer gets their inflatable in pristine and safe condition. Q: What happens if we spill on the units?
A:  We ask that customers provide garbage cans near the inflatable to prevent messes. If a spill is made, the customer MUST clean it up immediately using cleaning supplies, such as 409. This excludes Silly String, Silly String is NOT allowed in our equipment! If Silly String is used in or on an inflatable unit, permanent and irreversible damage WILL occur and the renter is responsible for up to 150% of the replacement cost of the unit!

Q: Can we tape signs on the unit?
A: No. No duct tape, masking tape, or tape of any kind allowed on inflatables! If game signs and ticket signs are needed (Bounce Around Inflatables does not supply these signs) they must he placed on a chair, table, box, or on a board hammered into the ground NOT ON THE INFLATABLE. Customer will be charged a cleaning fee of $50 per game, if tape has been used. Make your next event a memorable one!
 
Q. How many children can use the jump safely?.
A. Most of our jumps accommodate anywhere from 8 to 10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit. All bouncers are equipped with stepping platforms for easy access into the unit. PLEASE supervise your guests, particularly young children, to insure their safety and good time. No food items, no shoes, no sharp or pointed items and absolutely no silly string should be allowed in any unit. Use common sense; DO NOT DEFLATE the unit while children are still inside jumping! In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.

Q. Do you have Insurance?
A. Yes. Please  see our Certificate of Liability Insurance under Insurance tab.

Concessions:

Q. How do I get more supplies for the Concession Machine?
A.If you need additional supplies after you have made a reservation, please give us a call at 832-643-2428 or reply to your confirmation email asking to add additional supplies.
If you are booking your order online, you will receive supplies for 60 servings. The price for additional supplies is between $5.00 - $10.00.
 
Q. Are your machines clean?
A. We clean our machines thoroughly after every event, our goal is to provide clean and safe fun! We use MATT-KLEEN disinfectants to clean our machines!

Q. Is there any instructions on how to operate concession machines?
A. Our delivery supervisor will give you a crash course on how to use your rented concession machine.

Parks & Non-Profit Organizations:

*CAUTION: Park Security can shut your inflatables down, if you do not get explicit permission in advance for your inflatable setup.

Q. Do You deliver your inflatables and party rentals to a public park?
A. Most parks require an insurance policy of up to $1 million. You will need to schedule your party with the parks and recreational department. They will need our insurance policy listing them as an additional insured. Every park has a different way they need to be listed, so find out this information and get their fax or email address. After you have made a reservation with us and paid a deposit,  let us know where to send our insurance form, along with the appropriate information to be listed.

Q. If there is no electricity, how do you setup your equipment?
A. If your area is close to an electrical outlet and you have permission to use it, we will use their outlet. If there is no outlet you will have to rent a generator. The best thing is to check with the park you are having your party at first.
 
Q. Do you service Non-Profit organizations?
A. Absolutely, we love to work with non-profit organizations such as schools, places of worship, hospitals etc. We require proper documentation; please email or fax it to us. Your organization may qualify for a discount of up to 25%! Ask us for further details!

 

Still have a question? Call or Write: info@texasjumpnsplash.com  (832) 228-4164

 
           

 


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